SAQA ID 23833 National Certificate: Business Administration Services Level 2 Credits 130

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking or in the field in which the learner is employed.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of entry-level service within the field of Administration within all sectors.

It will facilitate access to and mobility and progression within education and training for learners who:

• Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
• Have worked in this field for many years, but have no formal qualifications and would like to achieve this through the process of RPL (Recognition of Prior Learning) and / or formal study.
• Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels.The qualification has building blocks that can be developed further in qualifications at a higher level. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF level 3.
  It also focuses on the skills, knowledge, values and attitudes required to progress further. The intention is:
• To promote the development of knowledge, skills and values that are required for service excellence within the field of administration.
• To release the potential of people.
• To provide opportunities for people to move up the value chain.